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Three responses after a Ransomware attack

Mind Matrix · March 3, 2022 ·

Three responses after a Ransomware attack

If you are unfortunate enough to be the victim of a ransomware attack, there are basically only three options open to you. Ransomware is a type of computer virus that kidnaps your data and holds it hostage for money. It has become increasingly common attacking governments and all manner of business and non-for profits, including educational institutions.

Why is ransomware so nasty? Because it steals one of the most important confidential thing your school possesses. Personal data. Worse, once infected there isn’t generally a way out. No one can “disinfect” your machine. You aren’t going to be able to call in IT support to solve the problem. Basically, you have three options.

  1. Pay the ransom. This payment is usually via credit card or bitcoin (a digital currency). Some ransomware viruses even provide help lines if you’re having trouble. Of course there are no guarantees your will get access to your data – these are thieves you’re dealing with.
  2. Don’t pay and lose your data – This has its obvious downsides, unless…
  3. You have a safe, clean backup. In that case, you are stuck with the nuisance of restoring your data with the backup, but you aren’t out any money. However, this comes with a caveat: your backups have to be clean. The problem with ransomware viruses is that just making backups may not be sufficient to protect your data, as the backups can be infected also.

As you can see, the first two options aren’t very favorable solutions. The only real defense against an attack is the third option. You have to be prepared ahead of time with a safe, segregated backup. Be sure to get the advice of a specialist on how to protect your data from this very serious threat to your institution.

Core IT’s new ticketing system has arrived

Joshua White · March 2, 2022 ·

A few weeks ago, Core IT announced our plans to roll out a new and improved technical support ticketing system across all  customers. We’re happy to say that we‘ve now made the change and the new system is in full swing!

You may have already noticed that emails from us are now coming directly from your technician (or whoever is helping with your issue), as well as improved updates regarding the status of your requests. Going forward we will be simplifying the chain of communication in this way to enable us to provide faster, more effective resolutions to your technical requests.

We’ve also began to include a priority on every service request that we receive, as well as a due date for when you can expect your ticket to be completed. This helps us ensure your concerns are looked after in the timeliest manner based on how urgent each issue is. If you have any concern about the priority or due date assigned to your ticket, please reply to the ticket email with your comments and we will take the required action to reprioritize.

Over the next few weeks, we’ll begin to issue our new invoices and provide access to the customer portal which will provide more detailed information about the work performed on your technical support requests then ever before.

If you’d like to provide any feedback to us about the changes to our service processes or would like to make some comments about your experience, please reach out to us at support@coreit.ca or give us a call at (604) 632-4110.

Thank you for your patience as we continue to work on streamlining our new processes over the next few weeks!

Managed IT services are becoming more popular by the day. But, is it the right choice for you?

Joshua White · March 2, 2022 ·

Managed IT services are becoming more popular by the day,

You don’t skimp on insurance for your business, then why skimp on IT?

A lot of businesses in the small to mid-size range believe that their IT needs don’t warrant a full-time service level agreement with an MSP. They believe the only times they need to invest in IT is at the start of their business or when rolling out new technology. As a result, they don’t see much value in signing a service level agreement with an MSP.

What’s your reason for not signing an SLA with an MSP? Find out if it makes sense to do so in this whitepaper.

Things to consider before switching to the Cloud

Mind Matrix · March 2, 2022 ·

Things to consider before switching to the Cloud

More and more businesses are switching to the Cloud to store their data and rightly so. The Cloud offers numerous benefits over the traditional, physical on site server. For example,

  • Anytime, anywhere access to your data: Information in the Cloud can be accessed from anywhere using an internet connection, unlike in the case of traditional servers, where you need a physical connection to the servers
  • Significant cost savings: You cut hardware costs, because the Cloud follows a ‘pay-as-you-use’ approach to data storage
  • SaaS compatibility and support: The Cloud allows the use of Software-as-a-Service since the software can be hosted in the Cloud
  • Scalability: The Cloud lets you scale up and down as your business needs change
  • 24/7 monitoring, support, and greater access reliability: When your data is in the Cloud, the Cloud service provider is responsible for keeping it safe and ensuring it is securely accessible at all times. They monitor the Cloud’s performance and in the event of any performance issues, they provide immediate tech support to resolve the problem

Your big Cloud move: What to consider

If you are considering moving to the Cloud, you will find it helpful to sign-up with an MSP who is well-versed with the Cloud. They can advise you on the benefits and risks of the Cloud and also offer the Cloud solution that’s right for you. In any case, before you migrate to the Cloud, make sure you are dealing with a reputed Cloud service provider who has strong data security measures in place. You can even explicitly ask them what security mechanisms they have invested in to manage data access and security.

Yes, moving to the Cloud has it benefits, but it also has its challenges including security risks. Learn more in our next blog, “Is the Cloud really risk-free?”

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