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Core IT’s Blog

What is ransomware and why is it so bad?

Joshua White · March 10, 2022 ·

What is ransomware and why is it so bad?

This cyberattack scheme isn’t new, but it has become increasingly common over the past several years. Many of the viruses lurking out there steal data to be used for nefarious purposes. The goal has long been to access important financial and personal data that can be sold off. For example: Credit card numbers that can sold and used to buy things. Social security numbers that can be sold to be used to create fake identities. In the case of many viruses, victims may never even be aware their data has been accessed. Typical malware and spyware tries to go undetected. Not ransomware. Ransomware generally does not access your data to sell off to criminals. Instead, the virus kidnaps your data until you pay ransom.

Ransomware stops you from using your PC, files or programs. It holds your data, software, or entire PC hostage until you pay a ransom to get it back. When an attack occurs, you suddenly have no access to a program or file – A screen appears announcing your files are encrypted and that you need to pay (usually in bitcoins) to regain access. In some cases there may be a nerve wracking clock ticking down to the deadline for the ransom payment. Some versions are so sophisticated they even have mini-call centers to handle your payments and questions.

Ransomware stands out from most viruses in that you really have no option once an attack has been made. You either pay up, or lose the data. The only sure answer is a safe, clean backup. In that case, you are stuck with the nuisance of restoring your data with the backup, but you aren’t out any money. However, this comes with a caveat: your backups have to be clean. The problem with ransomware viruses is that just making backups may not be sufficient to protect your data, as the backups can be infected also. The only answer is to be aware that these viruses are out there and that you have to make careful, specific plans to protect your data. It is important that your backup and disaster recovery plans are designed with a ransomware attack in mind. When it comes to making data security and disaster recovery plans you should consider bringing in experts with a strong background in this field. Lost data is not something any organization can easily recover from.

Marketing Drip S9_5 – 8 must-have IT Checklists for SMBs

Joshua White · March 8, 2022 ·

2 questions your IT risk checklist should cover https://cmap.amp.vg/web/bb0vl15db5657

Marketing Drip S10_01 – Everything you need to learn about Cloud Security

Joshua White · March 3, 2022 ·

Is the Cloud really risk-free? Find out in this whitepaper https://cmap.amp.vg/web/dsge3l3icpaqt

Three responses after a Ransomware attack

Joshua White · March 3, 2022 ·

Three responses after a Ransomware attack

If you are unfortunate enough to be the victim of a ransomware attack, there are basically only three options open to you. Ransomware is a type of computer virus that kidnaps your data and holds it hostage for money. It has become increasingly common attacking governments and all manner of business and non-for profits, including educational institutions.

Why is ransomware so nasty? Because it steals one of the most important confidential thing your school possesses. Personal data. Worse, once infected there isn’t generally a way out. No one can “disinfect” your machine. You aren’t going to be able to call in IT support to solve the problem. Basically, you have three options.

  1. Pay the ransom. This payment is usually via credit card or bitcoin (a digital currency). Some ransomware viruses even provide help lines if you’re having trouble. Of course there are no guarantees your will get access to your data – these are thieves you’re dealing with.
  2. Don’t pay and lose your data – This has its obvious downsides, unless…
  3. You have a safe, clean backup. In that case, you are stuck with the nuisance of restoring your data with the backup, but you aren’t out any money. However, this comes with a caveat: your backups have to be clean. The problem with ransomware viruses is that just making backups may not be sufficient to protect your data, as the backups can be infected also.

As you can see, the first two options aren’t very favorable solutions. The only real defense against an attack is the third option. You have to be prepared ahead of time with a safe, segregated backup. Be sure to get the advice of a specialist on how to protect your data from this very serious threat to your institution.

Core IT’s new ticketing system has arrived

Joshua White · March 2, 2022 ·

A few weeks ago, Core IT announced our plans to roll out a new and improved technical support ticketing system across all  customers. We’re happy to say that we‘ve now made the change and the new system is in full swing!

You may have already noticed that emails from us are now coming directly from your technician (or whoever is helping with your issue), as well as improved updates regarding the status of your requests. Going forward we will be simplifying the chain of communication in this way to enable us to provide faster, more effective resolutions to your technical requests.

We’ve also began to include a priority on every service request that we receive, as well as a due date for when you can expect your ticket to be completed. This helps us ensure your concerns are looked after in the timeliest manner based on how urgent each issue is. If you have any concern about the priority or due date assigned to your ticket, please reply to the ticket email with your comments and we will take the required action to reprioritize.

Over the next few weeks, we’ll begin to issue our new invoices and provide access to the customer portal which will provide more detailed information about the work performed on your technical support requests then ever before.

If you’d like to provide any feedback to us about the changes to our service processes or would like to make some comments about your experience, please reach out to us at support@coreit.ca or give us a call at (604) 632-4110.

Thank you for your patience as we continue to work on streamlining our new processes over the next few weeks!

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